Often, after making a purchase, when trying to access a product, or paying an installment, you wait for an important email from Hotmart containing initial access details or payment confirmation, and realize it hasn't arrived in your inbox. This can happen because email services (such as Gmail, Outlook, and Hotmail) have security filters that automatically classify incoming messages, which may direct our communications to SPAM.
In this article, we explain how email providers manage these messages and what you can do to ensure Hotmart communications always reach you without delay.
Where can I find Hotmart emails that are not in my main inbox?
Email services perform a security scan before delivering a message to your account. During this process, legitimate emails from digital platforms may mistakenly be classified as spam.
The first recommended action is to check all secondary folders in your email. Look for recent messages in Spam, Junk, or Promotions.
To make searching easier, use your email's search bar and look for the sender @hotmart.com or for keywords related to the name of the product you purchased.
How do I prevent Hotmart emails from going to Spam in the future?
If you found our communications in Spam or Junk, it is important to let your email provider know that our emails are trustworthy and that you wish to receive them in your main inbox.
You can fix this by opening the Hotmart message in your Spam folder and clicking the button that says "Not Spam" or "Move to Inbox". Then, add Hotmart email addresses to your trusted contact list.
This way, you "teach" your provider's system to prioritize our messages in the future, ensuring you receive all access details and payment confirmations on time.
Important: If Hotmart messages are continuously sent to spam by your provider and you do not flag the email as safe, our system may stop future deliveries to your account.
Could my email address have been entered incorrectly at the time of purchase?
Yes. Typos during account creation or on the checkout page are one of the main reasons for not receiving notifications. A small mistake in a single letter or a missing character will cause the system to send your access details to a non-existent address.
If you have already checked your Spam folders, waited for bank processing times, and found no recent history of communication from us, there is a possibility that your registered email address contains a typo. In these situations, you will need to request a change to your purchase access details by reaching out to our support team (by clicking the Contact us button at the end of this article) or directly with the Creator to ensure your account is unified under the correct email address.
Frequently Asked Questions